SDGAM LIVE™ — EVENT TICKET REFUND POLICY
ALL EVENT TICKET SALES ARE FINAL. NO CUSTOMER-REQUESTED REFUNDS, EXCHANGES, OR CANCELLATIONS, EXCEPT AS EXPRESSLY PROVIDED BELOW OR REQUIRED BY APPLICABLE LAW.
Personal circumstances: Refunds will not be issued for inability or failure to attend, missed entry, late arrival, scheduling conflicts, travel or transportation problems, illness, hospitalization, family emergencies, bereavement, accidental purchases, or a change of mind.
Attendance and satisfaction: Refunds will not be issued because an attendee did not enjoy the event, disliked the music or performance, left early, or felt the event did not meet personal expectations. This does not limit rights arising from material misrepresentation or failure to provide the purchased service.
Admission requirements: Purchasers must review the event’s published age restrictions, identification requirements, and venue rules before buying. Failure to meet clearly disclosed admission requirements, or removal for violating venue rules, does not qualify for a refund, except where required by law.
Event changes: Advertised times, supporting performers, and running order may change. Minor changes do not qualify for a refund. Material changes to the advertised headline attraction or purchased experience will be addressed under applicable law and ticketing-platform requirements.
Cancellation: If SDGAM cancels an event without rescheduling it, tickets purchased directly from SDGAM will be refunded, including mandatory fees charged by SDGAM, to the original payment method.
Postponement or rescheduling: Tickets remain valid for the replacement date. Any applicable refund rights, options, and request deadlines will be communicated to purchasers and honored as required by law or applicable ticketing-platform rules.
Third-party purchases: Tickets purchased through an authorized third-party platform must be handled through that platform’s refund process, subject to applicable law.
Any discretionary exception approved by SDGAM applies only to that purchase and does not change this policy for other purchases. Nothing in this policy limits nonwaivable consumer rights.
Customer support: (212) 851-6797.
Need help?
Contact us at sdgam@sdgamholdings.com for questions related to refunds and returns.
